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Psych: Martha Fernanda Cordero Sanchez

Privacy and Data Protection Policy

Identity of the Person Responsible

This website, TuSolucionEmocional.com, is managed by Martha Fernanda Cordero Sanchez, Licensed Clinical Psychologist, who acts as responsible for the processing of personal data provided through this site. You can contact her at contacto@tusolucionemocional.com for any matter related to your personal data.

2. Purpose of Data Processing

The personal data collected is used for the purpose of providing access to therapeutic microsolutions, responding to requests, sending personalized resources, maintaining the therapeutic relationship or interest, and sharing valuable content, promotions, and updates about the site. This treatment is based on the principles of Solution Focused Brief Therapy (SBCT), integrating humanistic, energetic and spiritual approaches, without replacing personalized psychological consultation.

3. Legal Basis and Consent

The legal basis for the processing of personal data is the express and informed consent of the user. This consent is given by affirmative actions such as ticking acceptance boxes or downloading materials. The user may revoke his or her consent at any time. Evidence of consent is digitally preserved through automatic system logs (IP, time, checked box, linked mail).

4. Sensitive Data

The data collected may include sensitive information related to emotional experiences, mental state or personal situations. These will be treated with strict confidentiality and only with the explicit consent of the user. The treatment is in accordance with Article 6 of Law 1581 of 2012 on the protection of sensitive data.

5. Data Retention

Personal data will be retained for a maximum period of five (5) years after the last interaction with the site or until the owner requests its deletion, whichever occurs first.

6. Identity Validation and ARCO Rights

The owner of the data has the right to access, correct, update, delete or revoke the authorization. To exercise these rights, you can send a request to tusolucionemocional@gmail.com. To validate the identity of the applicant, an identity document or confirmation may be required from the same registered mail. The response will be sent within a maximum period of 15 working days.

7. Exclusivity for Seniors

The site is intended exclusively for persons over 18 years of age. In the case of underage users, the explicit consent of a parent or legal guardian is required, who will be responsible for the use of downloaded materials.

8. Commercial or Advertising Use Limits

The data collected will not be used for commercial, marketing or advertising purposes outside the services of TuSolucionEmocional.com, unless expressly authorized by the owner of the data.

9. Use of External Suppliers and International Transfers

This site uses external services such as Mailchimp, WordPress and Google Analytics, which may host data outside Colombia. These providers are guaranteed to comply with contractual clauses that ensure data protection in accordance with GDPR or other equivalent regulations.

10. Use of Cookies

This site uses its own and third party cookies to improve the user experience. By browsing this site, you agree to their use. You can set your browser to refuse or delete them at any time.

For more details see the Cookies policy: https://tusolucionemocional.com/politica-de-cookies-ue/

11. Address of the person in charge

The person responsible for data processing is the Psychologist Martha Fernanda Cordero Sánchez. Contact address: Calle 20 Nro. 30-27 Torre 1 apartamento 1102 Barrio San Alonso, Bucaramanga, Santander, Colombia.

  1. Digital evidence of consent.

Evidence of consent is digitally preserved through automatic logs of system IP, time, checked box, linked mail.

  1. Explicit confirmation of acceptance.

The use of this site implies explicit acceptance by means of a check box visible on each contact or download form.

14. Claims and Jurisdiction

Any dispute arising from this policy shall be initially resolved by direct conciliation. If no agreement is reached, it shall be submitted to institutional arbitration based in Bucaramanga, Colombia, in accordance with the rules of the Arbitration and Conciliation Center of the Bucaramanga Chamber of Commerce. This policy is governed by Colombian law and, where applicable, by international standards on personal data protection.

  1. Periodic review of the document.

This policy will be reviewed annually or whenever applicable regulations are updated.

July 1, 2025